Shipping policy

SHIPPING POLICY
Last updated: 25 Feb 2026

Merchant: Rebel Studio Ltd., Sofia, Bulgaria, 1151 Lozen (Company Reg. No. 204301017)

1) Where we ship
We primarily ship to EU countries and may offer international shipping where available at checkout.

2) Processing time
Orders are typically processed within [insert X] business days after payment confirmation (excluding weekends/holidays). During peak periods, processing may take longer.

3) Delivery times (estimates, not guarantees)
Estimated delivery times are shown at checkout and depend on destination and carrier. Delays may occur due to factors outside our control (carrier disruption, customs, weather, peak season).

4) Shipping costs
Shipping cost is calculated and displayed at checkout before you place the order.

5) Tracking
If tracking is available, we will provide tracking details by email and/or in your account.

6) Customs, duties and import taxes (non-EU deliveries)
For deliveries outside the EU, you are responsible for import VAT, customs duties, and any carrier handling fees unless we explicitly state otherwise. If a parcel is refused due to unpaid import charges and returned to us, we may deduct return shipping and any fees from any refund.

7) Incorrect address / failed delivery / unclaimed parcels
You are responsible for providing accurate delivery information. If a parcel is returned due to an incorrect address, non-collection, or repeated failed delivery attempts, we may charge the cost of re-shipping and/or deduct shipping/return costs from any refund.

8) Damaged parcels
If your parcel arrives visibly damaged, please take photos and contact us within 48 hours at support@rebelstudiobrand.com